FAQ - Frequently Asked Questions

Shipping and delivery terms

We send all packages with PostNord. Orders ordered before 15.00 on weekdays will be packed and prepared the same day. PostNord usually delivers 1-2 days after we send your order.
You can see the daily price of shipping in checkout at Studio Grundahl.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from studiogrundahl.com ("Site").

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. In addition, we collect information about the individual web pages or products you see, which sites or keywords you have referred to the site and information about how you interact with the site. We refer to this automatically collected information as "Device Information".

We collect Device Information using the following technologies:
- "Cookies" are data files that are located on your device or computer and often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" tracking actions that occur on the Website and collect data, including your IP address, browser type, ISP, reference / exit pages and date / time.
- "Web beacons", "tags" and "pixels" are electronic files used to record information about how to browse the site.

In addition, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address and telephone number when you make a purchase or attempt to make a purchase through the Website. We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking about both Device Information and Order Information.

How do we use your personal information?
We use the order information that we collect generally to fulfill orders placed through the Website (including processing your payment information, arranging shipping and allocating invoices and / or order confirmations). In addition, we use this order information for:
- Communicate with you;
- Shield our orders for potential risk or fraud and
- When you comply with the preferences you have shared with us, you provide information or advertising regarding our products or services.

We use Device Information that we collect to help us screen for potential risk and fraud (especially your IP address) and more generally to improve and optimize our site (for example, by generating analytics on, how our customers crawl and interact with the Website, and to evaluate the success of our marketing and advertising campaigns).

We share your personal information with third parties to help us use your personal information as described above. For example, we use Shopify to run our online store - you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site - you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy /. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information in order to comply with applicable laws and regulations, respond to a judgment, seek warrant or other lawful request for information we receive, or otherwise protect our rights

As described above, we use your personal information to provide you with targeted ads or marketing communications that we believe may be of interest to you. For more information on how targeted advertising works, visit the Network Advertising Initiative's ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies / personalized-ads

Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

If you are a resident of Europe, you have the right to access personal information we hold over you and to request that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us via the contact information below.

If you are a European citizen, we also note that we process your information in order to fulfill any contracts we may have with you (eg if you order via the Website) or otherwise pursue our legitimate business interests, listed above. Also note that your information will be transferred outside of Europe, including to Canada and the United States.

When you order through the Website, we maintain your order information for our records unless and until you ask us to delete this information.

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or legal reasons.

For more information about our privacy practices, if you have any questions or would like to complain, please contact us by email at lw@studiogrundahl.com or by email at using the information below:

Studio Grundahl
Studio Grundahl v / Louise Weinreich, Nørregade 12, 9000 Aalborg, Danmark

Return and trading conditions

You can return your goods within 14 days. If 14 days have passed since your purchase, we can unfortunately not offer you a refund.

You can use our return portal: https://retur.pakkelabels.dk/studio-grundahl to send your order back.

To be eligible for return, the item must be unused and in the same condition as you received it. It must also be in the original packaging. Items returned with errors and defects will not be refunded.

Gift cards cannot be returned

To complete your return, remember a receipt or proof of purchase.

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is approved, your refund will be processed and will be automatically credited back to your credit card or original payment method within 10 days.

You are responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you send an item over DKK 600, - you should consider using a traceable shipping service or buy shipping insurance. We do not guarantee that we will receive your returned item and the customer is responsible for the package before it is received at Studio Grundahl.

We recommend using our return portal at https://retur.pakkelabels.dk/studio-grundahl so you are assured that the package can be tracked.

Terms of service


This website is operated by Studio Grundahl. Throughout the site, the terms "we", "us" and "our" refer to Studio Grundahl. Studio Grundahl offers this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices set forth herein.

By visiting our website and / or purchasing anything from us, you agree to our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including these additional terms and conditions and policies referenced herein and / or available by hyperlink. These Terms of Service apply to all users of the Website, including without limitation users who are browsers, suppliers, customers, merchants and / or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not accept all the terms of this Agreement, you may not access the Website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store must also be subject to the Terms of Service. You can review the latest version of the Terms of Service on this page at any time. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website after posting any changes implies acceptance of those changes.

Our store hosts Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you.


By accepting these Terms of Service, you confirm that you are at least 18 years old in your country of residence


We reserve the right to refuse service for any reason at any time.
You understand that your content (not including credit card information) may be transmitted unencrypted and involve (a) transmissions via various networks; and (b) modifications to adapt and adapt to technical requirements for network or device connectivity. Credit card information is always encrypted during network transfer.
You do not agree to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, the use of the Service or access to the Service or any contact on the website to which the service is provided, without the express written permission of us. .
The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - Accuracy, completeness and dissemination of information

We are not responsible if the information provided on this site is inaccurate, complete or current.The material on this site is for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information Any reliance on the material on this site is at your own risk.
This site may contain some historical information. Historical information, necessarily, is not current and is for your reference only. We reserve the right to change the content of this website at any time, but we have no obligation to update information on our website. You agree that it is your responsibility to monitor changes to our site.


The prices of our products are subject to change without notice.
We reserve the right to change or discontinue the Service (or parts or contents thereof) at any time without notice at any time.
We are not responsible to you or any third party for any change, price change, suspension or termination of the Service.


Certain products may be available only online through the Website. These products or services may have limited quantities and are only subject to return or exchange in accordance with our Return Policy.
We have made every effort to display the colors and images of our products displayed in the store , as accurately as possible. We can not guarantee that your computer screen's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographically region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of the products or services we offer. All product descriptions or product prices are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer on any product or service made on this site is void where prohibited.
We do not guarantee the quality of products, services, information or other material purchased or acquired by you will meet your expectations or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel purchased quantities per. Person, pr. Household or per. Order. These restrictions may include orders placed by or under the same customer account, the same credit card and / or orders using the same billing and / or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting the email and / or billing address / telephone number provided at the time of ordering. We reserve the right to restrict or prohibit orders that, in our sole discretion, appear to be placed by resellers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made in our Store. You agree to immediately update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our return policy.


We may provide you with access to third-party tools for which we do not monitor or have any control or input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement We are not responsible for for or related to your use of optional third-party tools.
Any use of optional tools offered through the Site is at your sole risk and discretion and you should ensure that you are aware of and approves the terms and conditions for which tools are provided by the relevant third party provider.
We may also in the future offer new services and / or features via the Website (including the release of new tools and resources). Such new features and / or services must also be subject to these Terms of Service.


Certain content, products and services available through our Service may include third party materials.
Third party links on this site may direct you to third party sites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not guarantee and have no responsibility or liability for third party materials or websites or for other materials, products or services from third parties.
We are not liable for any damages or damages in connection with the purchase or use of goods, services, resources, content or other transactions made in connection with third party websites. Carefully read third-party policies and practices, and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to third parties.


If you send certain specific submissions at our request (eg Competition Register) or without a request from us, you will send creative ideas, suggestions, proposals, plans or other materials, either online, by e-mail, by mail or otherwise (collectively 'Comments') you agree that we may edit, copy, publish, distribute, translate and otherwise use any Comments you send to us at any time without limitation. We are and are not obligated to (1) maintain any comments in confidence; (2) to pay compensation for any comments or (3) to respond to any comments.
We may, but have no obligation to monitor, edit or remove Content that we determine at our discretion. at your sole discretion, be illegal, offensive, threatening, defamatory, defamatory, pornographic, obscene or otherwise inappropriate or infringe any party's intellectual property rights or these Terms of Service.
You agree that your comments will not infringe any third party rights, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments do not contain defamatory or otherwise illegal, violent or obscene material or contain any computer virus or other malware that may in any way affect the operation of the Service or a related website. Do not use a fake email address, pretend to be someone other than yourself or otherwise mislead us or third parties about the origin of any comments. You are solely responsible for any comments you make and their accuracy. We assume no responsibility and assume no responsibility for any comments submitted by you or any third party.


Your submission of personal information through the Store is subject to our privacy policy. To see our privacy policy.


Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, shipping costs, shipping times and availability. We reserve the right to correct any errors, inaccuracies or omissions and change or update information or cancel orders if any information in the Service or on a related website is inaccurate at any time without prior notice (including after you have submitted your order).
We do not undertake to update, change or clarify information in the Service or on a related website, including without limitation, price information, unless required by law. No specified update or update date used in the Service or on a related website should be taken to indicate that all information in the Service or on a related website has been changed or updated.


In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the Site or its contents: (a) for any illegal purpose (b) to encourage others to perform or engage in illegal acts (c) to violate international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe or infringe upon our intellectual property rights or the intellectual property rights of others; gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) submitting false or misleading information; that will affect the functionality or operation of the Service or of a related website, other websites or the Internet; (h) collect or track the personal information of others; information (i) for spam, phish, pharm, pretext, spiders, crawling or scratching; j) for any obscene or immoral purpose or (k) to disrupt or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


These Terms of Service and any separate agreements by which we provide your Services are governed by and interpreted in accordance with Danish law.


You may review the latest version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Service by: send updates and changes to our website. It is your responsibility to regularly check our website for changes. Your continued use of or access to our Website or the Service after posting changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at lw@studiogrundahl.com.

This page was last updated on 18 March 2019