Return and trading conditions
You can return your goods within 14 days. If 14 days have passed since your purchase, we can unfortunately not offer you a refund.
You can use our return portal: https://return.shipmondo.com/studio-grundahl to send your order back.
To be eligible for return, the item must be unused and in the same condition as you received it. It must also be in the original packaging. Items returned with errors and defects will not be refunded.
Gift cards cannot be returned
To complete your return, remember a receipt or proof of purchase.
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is approved, your refund will be processed and will be automatically credited back to your credit card or original payment method within 10 days.
You are responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are sending an item over DKK 600, - you should consider using a traceable shipping service or buying shipping insurance. We do not guarantee that we will receive your returned item and the customer is responsible for the package before it is received at Studio Grundahl.
We recommend using our return portal at https://retur.pakkelabels.dk/studio-grundahl so you are assured that the package can be tracked.